tbalee Terms and Conditions

1. General Terms

tbalee is an online betting and casino platform providing services to users in Bangladesh. By accessing, registering on, or using any service on this platform, you confirm that you have fully read, understood and accepted these terms and conditions.

This agreement has been prepared in English and shall be considered the authoritative version. tbalee reserves the right to modify these terms and conditions at any time at its sole discretion. Updated terms will take effect from the moment they are published on the platform.

tbalee's services include sports betting, live casino, slots, fishing games and other online gaming categories. Each category may have specific rules that apply alongside these general terms.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to register and use the tbalee platform. We may request a valid ID at any time for age verification. Providing a false age will result in permanent account closure and deposited funds may be forfeited.

2.2 Registration Conditions

• Each person may open only one account.
• All information provided at registration must be truthful, accurate and complete.
• Multiple accounts from the same device, IP address or household are not permitted.
• It is the user's responsibility to keep their account information up to date.

2.3 Identity Verification (KYC)

tbalee follows a KYC (Know Your Customer) process to ensure a safe environment. A copy of a national ID card or passport may be required before a withdrawal request or at any time for identity verification. Withdrawals may be held pending until KYC is completed.

3. Account Management

3.1 Password and Security

Keep your account login details strictly confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

3.2 Account Responsibility

You are responsible for all transactions and activities carried out from your account. Accounts operated by a third party or placing bets on behalf of others is prohibited. We are not liable for account security failures despite reasonable precautions.

3.3 Inactive Accounts

tbalee reserves the right to apply applicable inactivity fees to accounts that remain inactive for an extended period. Contact the support team for information about the balance of an inactive account.

4. Deposits and Withdrawals

4.1 Deposit Conditions

The minimum deposit amount on tbalee is ৳100. This minimum applies to each payment method. Available deposit payment methods are:

• bKash — minimum ৳100
• Nagad — minimum ৳100
• Rocket — minimum ৳100
• Upay — minimum ৳100
• Bank Transfer — minimum ৳100

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal processing time is generally between 15 minutes and 2 hours. All bonus wagering requirements must be met before withdrawing.

Withdrawals will be made to the same payment method used for the deposit. Exceptions may apply in special cases, as determined by the support team.

4.3 Transaction Responsibility

tbalee is not responsible for failed or incorrect transactions resulting from an incorrect account number or details provided by the user. A completed transaction cannot be reversed.

5. Bonuses and Promotions

5.1 Welcome Bonus

tbalee offers new members a 100% welcome bonus on the first deposit, up to a maximum of ৳10,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means you must wager 10 times the total bonus amount before the bonus funds can be withdrawn.

• The period within which the wagering requirement must be met will be stated in the specific bonus offer.
• Some games may count fully or partially toward the wagering requirement.
• The bonus can only be claimed once — the same person, device or household cannot claim it more than once.

5.3 Promotion Changes

tbalee reserves the right to modify, suspend or cancel the terms of any promotion at any time. Visit the promotions section of the platform for the latest information on ongoing promotions.

6. Betting and Game Rules

6.1 General Betting Rules

Once a bet is confirmed, it cannot be changed or cancelled. tbalee reserves the right to void bets placed unintentionally due to a technical error.

6.2 Sports Betting

For sports betting, bets are accepted before the event starts or up to a specified time in the live betting section. If a match is abandoned or only partially played, the outcome of the bet will be determined according to the specific sports rules.

6.3 Casino Games

Live casino and slots games are operated by third-party software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi and others). Game outcomes are determined by a Random Number Generator (RNG), which ensures fairness.

6.4 Maximum Win Limit

A maximum win limit may apply to each game or event. For unusually large wins, tbalee may hold payment until a verification process is completed.

7. Prohibited Activities

Any of the following activities are strictly prohibited and may result in permanent account closure:

• Opening or operating multiple accounts.
• Bonus abuse or attempting to complete wagering in a fraudulent manner.
• Exploiting technical errors on the platform to gain an unfair advantage.
• Money laundering or suspicious financial activity.
• Placing bets using automated software, bots or scripts.
• Colluding or cheating with other users.
• Spreading false information that damages the reputation of the platform.
• Placing bets on behalf of a minor or using a minor's account.

If suspicious activity is detected, tbalee may investigate the account and place transactions on hold without prior notice.

8. Privacy and Security

tbalee uses SSL encryption to keep your personal and financial information secure. Our platform follows fair play principles and all transactions are processed securely.

For details on how your personal information is collected, stored and used, please read our Privacy Policy.

9. Responsible Gaming

tbalee places the highest priority on responsible gaming. We believe gaming is a form of entertainment and we are committed to ensuring it does not cause financial or psychological harm.

Members can set deposit limits, betting limits or self-exclusion on their account. Visit our Responsible Gaming page for more details.

• Do not bet beyond your means.
• Do not treat gaming as a source of income.
• If you feel you have a problem, seek help — our support team is available 24/7.

10. Limitation of Liability

tbalee is committed to providing the best service, however our liability is limited in the following areas:

• Losses from interrupted games due to internet disconnection or technical issues.
• Delayed transactions caused by issues with third-party payment providers.
• Service interruptions due to natural disasters, cyberattacks or government directives.
• Losses caused by a user providing incorrect information.

In any circumstance, tbalee's liability will be limited to the total amount of the relevant transaction.

11. Account Closure and Suspension

11.1 Closure by tbalee

tbalee may close or suspend an account for any of the following reasons:

• Violation of these terms and conditions.
• Suspected fraudulent or deceptive activity.
• Failure to complete KYC verification.
• Directive from a government or regulatory authority.

11.2 Closure by the User

You may request to close your account at any time. All active bets must be settled and any available balance must be withdrawn before the account is closed.

12. Changes to Terms

tbalee reserves the right to modify these terms and conditions at any time. Changes will take effect as soon as they are published on the platform. For significant changes, we will endeavor to send a notification to the registered email address.

Continuing to use the platform after changes have been made will be considered as your acceptance of the updated terms. Visit this page regularly to stay updated on the latest terms.