tbalee's Privacy Policy — Your information is our responsibility

1. Introduction

tbalee is a trusted online betting and casino platform in Bangladesh. We believe that protecting every user's privacy is a fundamental right. Handling the personal information you provide to us while using our services with the highest level of security is our primary responsibility.

This Policy describes what types of information tbalee collects, why it is collected, how it is used, who it may be shared with, and what rights you have over your information. This Policy is consistent with applicable data protection laws in Bangladesh and international best practices.

2. Types of Information Collected

tbalee may collect the following types of information in order to deliver its services properly:

2.1 Information You Provide Directly

Information you provide directly when you register with tbalee, manage your account, or use our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• National ID card or passport details (for identity verification)
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account details)
• Address and location information

2.2 Automatically Collected Information

When you use our platform, some information may be collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Usage patterns on the site, pages visited, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity

2.3 Information Received from Third Parties

In some cases, information may be collected from trusted third parties for the purpose of identity verification or fraud prevention. In all such cases, we operate within the framework of applicable law.

3. Purpose of Using Information

tbalee uses the information it collects for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Running betting, casino, and other gaming services smoothly.
• Processing financial transactions: Completing deposits and withdrawals securely.
• Customer support: Resolving your queries and complaints promptly.
• Ensuring security: Preventing fraud, money laundering, and other illegal activities.
• Age verification: Ensuring that only individuals aged 21 or above are using the services.
• Responsible gaming: Monitoring playing habits and providing support in cases of problematic behaviour.
• Improvement and analytics: Enhancing platform performance and user experience.
• Communication: Sharing important updates, bonus offers, and relevant information (subject to your consent).

4. Cookie Policy

The tbalee website uses cookies and similar technologies. Cookies are small text files stored on your device that help our site remember your preferences and improve services.

4.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language and other preferences.
• Analytics cookies: Used to analyse and improve site usage — without revealing any personal identity.

You can control or disable cookies from your browser settings. However, doing so may limit some functionality of the site.

5. Data Storage and Security

tbalee has implemented industry-standard technical and organisational measures to protect your information:

• All sensitive data (passwords, payment information) is stored in encrypted form.
• Multi-layer verification is used to prevent unauthorised access to accounts.
• Regular security reviews and audits are conducted.
• Only a limited number of authorised staff have access to your information.
• Data processors work under strict confidentiality agreements.

The duration of data retention depends on the type of service and legal requirements. In general, even after an account is closed, certain information may need to be retained for a specified period in accordance with regulatory authority guidelines.

6. Disclosure and Sharing of Information

tbalee never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and maintenance of technical infrastructure. These partners are required to comply with our privacy standards.

6.2 Legal Obligations

It may be necessary to share information with relevant authorities under applicable law or by court order. Complying with anti-money laundering laws and other financial regulatory rules is our legal responsibility.

6.3 Business Transfers

In the event of a change of business ownership or a merger, your information may be transferred. In such cases, you will be notified in advance and your information will remain protected under this Policy.

7. Your Rights

As a registered user of tbalee, you have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may be limited where legal obligations apply).
• Right to restrict processing: The right to request that the use of your information be restricted for certain purposes.
• Right to portability: The right to receive your information in a structured and commonly usable format.
• Right to object: The right to object to certain types of data processing.
• Right to withdraw consent: The right to withdraw consent at any time for processing of information that is based on your consent.

To exercise these rights, please contact our support team. We are required to respond to your request within the time limit set by applicable law.

8. Protection of Minors

tbalee is a platform for individuals aged 21 and above only. We do not intentionally collect any personal information from minors. If we learn that a minor is using our services, that account will be suspended immediately and any collected information will be deleted.

For age verification, we verify national ID card or passport details. If a parent or legal guardian believes their minor child is using our platform, please contact us immediately.

9. Third-Party Websites

Our services may contain links to third-party websites. These external sites follow their own privacy policies and tbalee is not responsible for their data processing practices. We advise you to read the privacy policy of those sites before visiting them.

10. International Data Transfers

tbalee primarily provides services focused on the Bangladeshi market. However, due to technical infrastructure requirements, your information may be stored or processed on servers in other countries. In such cases, we ensure that adequate data protection measures are in place in that country and that your information is always protected under this Privacy Policy.

11. Changes to the Policy

tbalee may update this Privacy Policy from time to time. For any significant changes, you will be notified via your registered email or through a notification on the platform. Continued use of the site after changes have been made will be considered as your consent to the updated Policy.

The date of each version will be noted at the top of the page. You can read the latest version on our site at any time.

12. Contact

For any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact us:

We place the highest importance on your privacy and take every concern you raise seriously. Your trust in tbalee is invaluable to us.